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Easily find the right answer to your questions regarding frequently asked questions.
If at any time during your visit you have a question, don't hesitate to call (800) 323-9523 or send us an email at imaging@precisionroller.com.

Ordering Overview:

Returns (RMA) Overview:

●	Does Precision Roller accept phone, fax, email or snail mail orders?
●	How long will it take to receive my order?
●	Do you have a minimum order?
●	Do you accept purchase orders from Government Agencies or Educational Institutions?
●	How can I check my Precision Roller order status online?
●	more »

●	What is the standard return policy for Precision Roller products?
●	Is it mandatory to have an RMA number in order to return a product to Precision Roller?
●	How do I acquire a Return Merchandise Authorization number (RMA#)?
●	What address should I send my return to?
●	What is your 30 Day 100% Satisfaction Guarantee?
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Payment Overview:

Credit Overview:

●	What forms of payment do you accept?
●	Does Precision Roller charge sales tax?
●	Is precisionroller.com a secure website?
●	Does Precision Roller charge my card when my order is placed?
●	Does Precision Roller offer any type of reseller or dealer discount program?
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●	UPS has returned my order/package to Precision Roller. What happens now?
●	Approximately how long will it be before a refund/credit actually appears on my credit/debit card?
●	How do refunds/credits work? How is a refund/credit applied? Does Precision Roller offer in-store credit?
●	How do I establish credit terms for my business?
●	more »

Contact / Account Overview:

Shipping Overview:

●	How do I contact Precision Roller?
●	What information should I provide Precision Roller when I call, email or fax?
●	How can I subscribe to Precision Roller’s Newsletter?
●	I forgot my password and/or username, how can I find it?
●	How do I use Precision Roller’s shopping cart?
●	more »

●	What orders qualify for free shipping?
●	What are the domestic (within USA) shipping costs?
●	Where do you ship?
●	How do I get my UPS tracking number?
●	Does Precision Roller deliver to APO or FPO addresses?
●	more »

General Questions:
For all other general/miscellaneous inquiries such as: account information, ordering (including rush processing), shipping, or assistance with a recently-placed order, please direct your correspondence to our customer service or fill out our online contact form. If you prefer, you may email us through your default email handler at imaging@precisionroller.com.

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