Payment Information
If at any time during your visit you have a question, don't hesitate to call (800) 323-9523 or send us an email at imaging@precisionroller.com.
- What forms of payment do you accept?
We accept Visa, Mastercard, American Express Discover, and C.O.D.. International orders must be paid via bank wire transfer. Pre-paid Company Check, Personal Check, Cashier's Check or Money Order (Note: All Prepaid Orders, including Cashier's Checks, take longer to process because they must first be cleared with the bank).
- May I pay using a check, cashiers check or a money order?
Yes! We accept pre-paid Company Check, Personal Check, Cashier's Check or Money Order (Note: All Prepaid Orders, including Cashier's Checks, take longer to process because they must first be cleared with the bank).
- Does Precision Roller offer credit terms for my business?
Precision Roller offers Net 30 days terms to independent technicians, office machine dealers, equipment and supply exporters, government agencies, schools and qualified businesses, on approved credit. Please visit our credit account application page to see if you qualify. Sorry, we currently do not offer credit terms to individuals.
If you have any questions about the application or need assistance completing it, please contact us anytime at accounting@precisionroller.com, or see our contact us page for additional contact information.
- I'm outside the USA. What payment methods are available?
Payment method for non-U.S. orders must be Bank Draft, or Wire Transfer. In some cases, credit cards may be accepted with prior approval. Please contact us by phone: 1-623-581-3330 or Fax: 1-623-581-6453 for more information.
- Does Precision Roller charge sales tax?
Precision Roller corporate headquarters are located in Phoenix, Arizona and are required to collect 8.3% sales tax on consumer purchases in Arizona.
- I'm paying for my order with a credit card. Will my card be charged immediately?
No. Precision Roller's policy on orders paid by credit card is to charge the card at the time of shipment. Also, if your order is shipped in multiple shipments, your card will be charged at the time of each shipment for only the products in that shipment.
- Why was my credit/debit card declined when I know for certain that I have the funds available?
A credit card can decline due to an incorrectly-entered credit card number or expiration date, a daily limit, insufficient credit or other reasons. Contact your credit card company for more information.
- Does Precision Roller know specifically why my credit/debit card was declined?
Our system charges your credit card automatically once your items have been shipped. We are not given a reason for any decline. Please verify that you've given us the correct credit card number and expiration date. If you've already done so, please contact your credit card company or bank for information. If no resolution is reached within 3 business days, your order will be voided.
- Does Precision Roller offer any type of Reseller / Dealer or dealer discount program?
Yes! Precision Roller provides independent technicians, office machine dealers, equipment and supply exporters, government agencies, schools and qualified businesses with reduced prices. Qualified accounts receive special pricing on all parts and supplies. To apply for our dealer qualified pricing please visit our qualified customer pricing page.
- Is Precision Roller a secure website? What type of security features are utilized to safeguard my information?
Your security is our primary concern. To ensure safe shopping, we use 128 bit encryption by Verisign. The 128 bit Secure Socket Layer (SSL) encryption security by Verisign is the highest level of security available today for secure e-commerce transactions. To learn more about SSL, follow this link www.verisign.com. All pages containing your personal information, including credit card numbers, name, and address are encrypted while in transit. That means it cannot be read as the information travels over the Internet. SSL encryption makes shopping on the Internet the safest way to use your credit card. It is much safer than making a purchase in a store or charging your dinner in a restaurant. Our ordering process is totally secure from beginning to end.
- When I make a purchases through our Website what information do I have to give?
We collect your name, address and payment information to process your order. However, you may provide credit card and purchase order numbers by telephone.
We also collect information contained in "cookies," such as your purchases and log in data, to personalize your shopping experience. Your browser must be set to accept cookies if you wish to add items to a shopping cart.
General Questions:
For all other general/misc inquiries such as: account information, ordering (including rush processing), and shipping; and/or needed assistance with a recently placed order, please direct your correspondence to our customer service or fill out our online contact form. If you prefer you may email us through your default email handler, please write to: imaging@precisionroller.com.
Did't find the answer to your question?
At Precision Roller we do your best to provide the finest customer service and support for our customers! We are making improvements to our site daily in hopes of providing you with the best online shopping experience. Please help us improve our site by giving us your opinion, suggestion and comments. Please write us with your suggestion at Website Suggestions: webmaster@precisionroller.com.
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