Account Information

• I forgot my password and/or username, how can I find it?
  If you are unable to remember your password and would like to reset it, click the My Account link at the bottom of the page, then click Forgot My Password under the login button. If you don’t remember the email address the account was created under, enter your account number and an email will be sent to the primary email address for the account. If you still have difficulty, or do not know your customer number, send us an email at imaging@precisionroller.com.
• How can I get my customer number?
  To obtain your customer number, simply e-mail imaging@precisionroller.com and include your full name, address, and order/invoice number.
• How do I update my password, e-mail address, and other account information?
  1. Login to your account
  2. Navigate to the "Member Options" tab at the top of the screen
  3. Click "Edit Account"
  4. Edit necessary fields, then click "Update" to save
• When I try to check my order status, the link takes me to the login page.
  To protect your privacy, you need to be logged into your Account to check your order status.
• I have multiple addresses I ship to or I’m a dealer and drop ship to multiple addresses. How do I manage my addresses?
  From your My Account page, click on "Edit Addresses." Here, you can manage all of your addresses including adding, deleting, and editing as well as setting default values.
• How do I save my cart or create a shopping list?
  You can save the contents of your current cart to purchase later, or as a shopping list for recurring purchases. Simply add the items you wish to keep on the list to your cart, then click the "Save Cart" button located on the same line as the order total. Create a name and include a description if desired, then click "Save Shopping List."
• Does Precision Roller offer special pricing for government and education entities?
  Yes! We offer special discounted pricing for most government and education accounts. To see if you qualify for special pricing, visit our government and education pricing page and complete the application.
  
  Once your request has been approved, sign in with your account on our website and your special pricing will be displayed throughout your visit.

Didn’t find the answer to your question?

We want this to be the best customer service experience you’ve had this year! If we can answer any questions, please call us at (800) 323-9523 or email us at imaging@precisionroller.com. If you'd like to suggest improvements to our website or customer service, email us at webmaster@precisionroller.com.