If at any time during your visit you have a question, don't hesitate to call (800) 323-9523 or send us an email at email@example.com.
What orders qualify for free shipping?
Orders totaling over $75 and shipping to destinations within the continental (lower 48) United States will qualify for free UPS (United Parcel Service) Ground shipping.
How do you calculate my shipping costs?
Shipping costs for your order will be based on our actual shipping costs to your destination. We receive excellent discounts through UPS and DHL (for international destinations) and pass those great prices on to you.
In the case of an address that is not recognized by UPS or DHL, or an order that is too large to be automatically calculated, we will determine the shipping charges after you place the order. We will then contact you for approval before shipping.
How long will it take to receive my order?
We generally ship the same day your order is placed, during regular business hours and subject to the UPS Days of Operation
, if your order is submitted prior to 3:30 PM Mountain Standard Time.
For Domestic Orders:
It usually takes 1-5 business days to receive your order via UPS Ground (see map below). You have the option to select UPS Next Day or 2nd Day Delivery for an additional charge. Alaska and Hawaii must select UPS Next Day or 2nd Day Air.
For International Orders:
International orders can be shipped by UPS Worldwide Saver or DHL Express Worldwide and generally take 2-4 business days for delivery.
This map is a general representation of UPS Ground transit times.
Where do you ship?
We ship copier, fax, and printer parts and supplies all over the world. Precision Roller is able to ship to Mexico, Canada and all countries not otherwise specified.
Payment method for non-U.S. orders must be Bank Draft or Wire Transfer. In some cases, credit cards may be accepted with prior approval. Phone: (623) 581-3330
or Fax: (623) 581-6453
for more information.
The following countries have restrictions that do not allow us to ship directly. Recipients in these countries will need to work with a freight forwarder in the U.S. or another non-restricted country.
- Ascension Islands
- Bouvet Island
- British Indian Ocean Territory
- Christmas Island
- Cocos (Keeling) Islands
- Equatorial Guinea
- Falkland Islands (Malvinas)
- French Southern Territories
- Heard Island and McDonald Islands
- Iran (Islamic Republic of)
- Korea, Democratic People's Republic of (North)
- Palestinian Territory
- Sao Tome and Principe
- Sint Maarten
- South Georgia and the South Sandwich Islands
- St. Helena
- St. Pierre and Miquelon
- Svalbard and Jan Mayen Islands
- Syrian Arab Republic
- Western Sahara
What is your shipping policy?
Domestic orders are shipped via UPS (United Parcel Service). Customers in the continental United States (this excludes Alaska, Hawaii, Puerto Rico and all US Possessions and territories) can select either UPS Ground, UPS Next Day or UPS 2nd Day shipping. All international orders will be shipped via UPS Worldwide Saver or DHL Express Worldwide.
Does Precision Roller deliver to APO or FPO addresses?
Yes, we deliver to APO/FPO addresses. APO/FPO orders are shipped by the United States Postal Service and usually take one to two business days to process and, once shipped, five to ten working days to deliver. We are unable to provide tracking information or guarantees when shipping by USPS. Some APO/FPO orders may require greater lead time.
How do I get my UPS or DHL tracking number?
The tracking numbers for each day’s shipped orders are automatically emailed to the address you provide during checkout. Alternatively, you can find order status and tracking information on our site, either by logging in or clicking the link in the confirmation email for your order.
Are there other ways to track my UPS shipments?
Yes. If you are a registered My UPS user, you may also track your shipments by their UPS
references or you can import tracking numbers from a spreadsheet application and UPS will e-mail you the results or save them to a data file.
How do I contact UPS or DHL?
Why was a UPS InfoNotice left on my door?
A UPS InfoNotice was left on your door to let you know that a package delivery or pickup was attempted. Your UPS InfoNotice contains information to help you complete the delivery or pickup.
- If the packages were C.O.D. or Signature Required, refer to boxes checked by your UPS driver on the UPS InfoNotice.
- If the UPS driver was able to leave your package at an alternate location, your UPS InfoNotice indicates where the package was left (for example, your garage or back porch).
- If a package pickup was attempted and you were not available, your UPS InfoNotice indicates the next pickup date and time.
I was not home when a delivery was attempted, and a UPS InfoNotice was left. Will UPS make another attempt?
Yes. UPS makes up to three delivery attempts, excluding Saturdays, Sundays, and holidays.
What time will UPS make its next delivery attempt?
If this was a first or second attempt, the next delivery attempt will be made on the next business day. Your UPS driver has indicated on the UPS InfoNotice the approximate time range within which the next attempt will be made.
When will my UPS package arrive?
In the U.S., your UPS package cannot be scheduled to arrive at a specific time of day. UPS Ground packages are delivered anytime between 9:00 a.m. and 7:00 p.m., Monday through Friday. Up-to-date information about the status of your package is available in the Tracking section.
How can I obtain additional support for my UPS delivery?
For additional information, please call the customer service telephone number listed on your UPS InfoNotice.
UPS or DHL has returned my order/package to Precision Roller. What happens now?
If you paid by credit card, once we receive the package, we’ll credit your credit card back in full, less the shipping charges. If you paid via check or money order, we’ll send you a check for the full amount less the shipping charges.
Does Precision Roller pay the return shipping cost for defective merchandise?
If an item you buy from us is defective, we will gladly pay for the return shipping. We work hard to ensure we carry quality products, so if you have difficulty with one of our supplies or parts, we will replace it promptly without hassle at no charge to you.
If you need to return an item that is not defective, we will be happy to accept it, but you will be responsible for shipping charges in this case.
For more information, please visit our Return Policy
page or see our 100% Satisfaction Guarantee
What should I do if an item is missing from my order?
First, verify that you’ve received a box for each tracking number associated with your order. If all boxes have been delivered but you’re still missing an item, check the packing material for small items. Please call our Customer Service at (800) 323-9523
if you’re unable to locate an item.
Why was my order sent in multiple packages when it all could have fit in one box?
Precision Roller may decide to package your items separately due to weight or size concerns, to ensure we are keeping your shipping costs as low as possible.
How long is the waiting period before I am able to file a claim for a lost, damaged, misdelivered or tampered package?
If your order was damaged, misdelivered or tampered with while in transit, please contact Customer Service within 3 business days of delivery. If your order was lost while in transit, please contact Customer Service within 7 business days of not receiving your order.
If you have any other questions, our trained staff can help by phone, chat or email. Please contact us via:
For other questions, including questions about your account, ordering (including rush processing), shipping or past or current orders, please call our sales department at (800) 323-9523, option 1, to speak with a friendly representative. You may also fill out our online contact form. If you prefer you may email us through your default email handler, please write to: firstname.lastname@example.org.
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