Shipping Information
Easily find the right answer to your questions regarding shipping.
If at any time during your visit you have a question, don't hesitate to call (800) 323-9523 or send us an email at imaging@precisionroller.com.
- What orders qualify for free shipping?
Orders totaling over $75 and shipped within the continental (lower 48) United States will qualify for free UPS (United Parcel Service) ground shipping.
- What are the domestic (within USA) shipping costs?
Shipping charges for parts and supplies shipped to Alaska, Hawaii and international destinations will be the actual rate charged by the carrier. Ground shipping is not available for Alaska and Hawaii. Shipping charges to other locations vary; however, for orders placed on our web site and shipped within the continental (lower 48) United States, we offer special shipping rates based on the table below.
| Total Purchase
| Ground
| 2nd Day Air
| Next Day Air
|
| 0.00-$49.99 |
$9.00* |
$20.00* |
$40.00* |
| $50.00-$74.99 |
$11.00* |
$30.00* |
$60.00* |
| $75.00-$199.99 |
Free |
$40.00* |
$80.00* |
| $200.00-$299.99 |
Free |
$50.00* |
$100.00* |
| $300.00-$399.99 |
Free |
$60.00* |
$120.00* |
| $400.00-$499.99 |
Free |
$70.00* |
$140.00* |
| $500.00-$599.99 |
Free |
$80.00* |
$160.00* |
| $600.00-$699.99 |
Free |
$90.00* |
$180.00* |
| $700.00-$799.99 |
Free |
$100.00* |
$200.00* |
| $800.00-$899.99 |
Free |
$125.00* |
$250.00* |
| $900.00-$1499.99 |
Free |
$150.00* |
$300.00* |
| $1500.00-$1999.99 |
Free |
$200.00* |
$400.00* |
| $2000.00-$2999.99 |
Free |
$250.00* |
$500.00* |
| $3000.00-$3999.99 |
Free |
$300.00* |
$600.00* |
| $4000.00-$4999.99 |
Free |
$350.00* |
$700.00* |
| $5000.00-$5999.99 |
Free |
$400.00* |
$800.00* |
| $6000.00 AND UP |
Free |
$450.00* |
$900.00* |
* These rates apply only to orders placed on our web site. For orders placed through other means, shipping charges will be the actual UPS rates.
- How long will it take to receive my order?
We generally ship the same day your order is placed if your order is submitted prior to 3:30 PM Mountain Standard Time. It usually takes 1-5 business days to receive your order via UPS ground (see map below). You have the option to select UPS Next Day or 2nd Day Delivery for an additional charge. International orders are shipped UPS Worldwide Saver and generally take 2-4 business days for delivery. Alaska, Hawaii and Puerto Rico must select UPS Next Day or 2nd Day Air and DO NOT qualify for the rates in the chart above.
 This map is a general representation of UPS Ground transit times.
 |
UPS is our preferred Carrier. Please just note any exceptions in the Special Instructions box when checking out.
UPS Ground
UPS 2 Day (Blue Label)
UPS Next Day (Red Label)
|
- Where do you ship?
We ship copier, fax, and printer parts and supplies all over the world. Precision Roller is able to ship to most points in Canada or Worldwide. Certain high-risk destinations are excluded (see list). Payment method for non-U.S. orders must be Bank Draft or Wire Transfer. In some cases, credit cards may be accepted with prior approval. Phone: 1-623-581-3330 or Fax: 1-623-581-6453 for more information.
Destination Restrictions: The following countries have restrictions that do not allow us to ship directly. Recipients in these countries will need to work with a freight forwarder in the U.S. or another non-restricted country.
- Afghanistan
- Antarctica
- Bouvet Island
- Brazil
- Christmas Island
- Cocos (Keeling) Islands
- Comoros
- Cuba
- Falkland Islands (Malvinas)
- French Southern Territories
- Guinea-Bissau
- Heard Island and McDonald Islands
- Iran (Islamic Republic of)
- Korea, Democratic People's Republic of (North)
- Libyan Arab Jamahiriya
|
- Mayotte
- Myanmar
- Nauru
- Nigeria
- Niue
- Pitcairn
- Sao Tome and Principe
- Somalia
- St. Helena
- St. Pierre and Miquelon
- Sudan
- Svalbard and Jan Mayen Islands
- Tokelau
- Venezuela
- Western Sahara
|
- What is your shipping Policy?
All orders are shipped via UPS (United Parcel Service). Customers in the continental United States (this excludes Alaska, Hawaii, Puerto Rico and all US Possessions and territories) can select either UPS Ground, UPS Next Day or UPS 2nd Day shipping. All international customers will be shipped via UPS Worldwide Saver.
- Does Precision Roller deliver to APO or FPO addresses?
Yes, we deliver to APO/FPO addresses. APO/FPO orders are shipped by the United States Postal Service and usually take one to two business days to process and, once shipped, five to ten working days to deliver. You will need to specify that in the special instructions field. Precision Roller cannot control delivery time. Some APO/FPO orders may require 6-8 weeks of lead time.
- How do I get my UPS tracking number?
The tracking numbers for each day's shipped orders are automatically emailed. Alternatively, you can check your order status online to find out your tracking number by logging in to your account with your customer number or email address and viewing all your recent orders. Your tracking number will be in the Order Number field.
- Are there other ways to track my UPS shipments?
Yes. If you are a registered My UPS user, you may also track your shipments by their UPS references or you can import tracking numbers from a spreadsheet application and UPS will e-mail you the results or save them to a data file.
- How do I contact UPS?
- Why was a UPS InfoNotice left on my door?
A UPS InfoNotice was left on your door to let you know that a package delivery or pickup was attempted. Your UPS InfoNotice contains information to help you complete the delivery or pickup.
- If the packages were C.O.D. or Signature Required, refer to boxes checked by your UPS driver on the UPS InfoNotice.
- If the UPS driver was able to leave your package at an alternate location, your UPS InfoNotice indicates where the package was left (for example, your garage or back porch).
- If a package pickup was attempted and you were not available, your UPS InfoNotice indicates the next pickup date and time.
- I was not home when a delivery was attempted, and a UPS InfoNotice was left. Will UPS make another attempt?
Yes. UPS makes up to three delivery attempts, excluding Saturdays, Sundays, and holidays.
- What time will UPS make its next delivery attempt?
If this was a first or second attempt, the next delivery attempt will be made on the next business day. Your UPS driver has indicated on the UPS InfoNotice the approximate time range within which the next attempt will be made.
- When will my UPS package arrive?
In the U.S., your UPS package cannot be scheduled to arrive at a specific time of day. UPS Ground packages are delivered anytime between 9:00 a.m. and 7:00 p.m., Monday through Friday. Up-to-date information about the status of your package is available in the Tracking section.
- How can I obtain additional support for my UPS delivery?
For additional information, please call the customer service telephone number listed on your UPS InfoNotice.
- UPS has returned my order/package to Precision Roller. What happens now?
Once we receive the package, we'll credit your credit card back in full, less the shipping charges. If you paid via check or money order, we'll send you a check for the full amount less the shipping charges.
- Does Precision Roller pay the return shipping cost for defective merchandise?
If an item you buy from us is defective, we will gladly pay for the return shipping. We work hard to ensure we carry quality products, so if you have difficulty with one of our supplies or parts, we will replace it promptly without hassle at no charge to you.
If you need to return an item that is not defective, we will be happy to accept it, but you will be responsible for shipping charges in this case.
For more information, please visit our Return Policy page or 30 Day Guarantee page.
- What should I do if an item is missing from my order?
First, verify that you've received a box for each tracking number associated with your order. If all boxes have been delivered but you're still missing an item, check the packing material for small items. Please call Precision Roller Customer Service at 1-800-323-9523 if you're unable to locate an item.
- Why was my order sent in multiple packages when it all could have fit in one box?
Precision Roller may decide to package your items separately due to weight or size concerns.
- How long is the waiting period before I am able to file a claim for a lost, damaged, misdelivered or tampered package?
If your order was damaged, misdelivered or tampered with while in transit, please contact Customer Service within 3 business days of delivery. If your order was lost while in transit, please contact Customer Service within 7 business days of not receiving your order.
General Questions:
For all other general/misc inquiries such as: account information, ordering (including rush processing), and shipping; and/or needed assistance with a recently placed order, please direct your correspondence to our customer service or fill out our online contact form. If you prefer you may email us through your default email handler, please write to: imaging@precisionroller.com.
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