Precision Guarantee

Our 100% satisfaction guarantee ensures that every item you purchase at Precision Roller meets your expectations - or you can return it for a replacement or refund.

• What items does the Precision Guarantee cover and for how long?
  

  We want you happy. All of our products are guaranteed for one full year from the delivery date.

• How do I return items?
  
  For information about returning items, please see our Return Policy.
• If I have a lost, damaged, misdelivered or tampered package, is it still covered by the Precision Guarantee?
  
  Yes! In addition, due to the time-sensitive requirements of our shipping partners, if your order was damaged, misdelivered or tampered with while in transit, please contact us within 3 business days of delivery. If your order was lost while in transit, please contact us within 7 business days of not receiving your order.
• Does the Precision Guarantee cover the return shipping costs for defective merchandise?
  
  Absolutely! If an item you buy from us is defective, we will gladly pay for the return shipping. If you need to return an item that is not defective, we will be happy to accept it, but in that case you will be responsible for shipping charges.
  
  For more information, please visit our Return Policy page.

Didn’t find the answer to your question?

We want this to be the best customer service experience you’ve had this year! If we can answer any questions, please call us at (800) 323-9523 or email us at imaging@precisionroller.com. If you'd like to suggest improvements to our website or customer service, email us at webmaster@precisionroller.com.