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Easy Returns:

How can I exchange or get a refund for a product under The Precision Guarantee?

For a refund or exchange under The Precision Guarantee, simply:

  • Contact our Return Department: (800) 323-9523, option 4, to receive a Returned Merchandise Authorization (RMA) number.
  • Box item securely in original packaging if possible. If you have the invoice copy, please include it.
  • Write RMA number on the return label or on outside of box.
  • Ship to Precision Roller 2102 W. Quail Ave. Ste 1 Phoenix, AZ 85027.

When will my exchange or refund request be processed?

We will process your return within 3 days of receiving your returned item.

I chose a refund rather than an exchange. How will I receive my refund?

Your refund will be in the same form of payment used for the original purchase, for the amount you were invoiced (including the shipping costs if the item returned was defective, or if there was an error on the part of Precision Roller).

The shipper has returned my order/package to Precision Roller. What happens now?

If you paid by credit card, once we receive the package, we’ll credit your credit card back in full, less the shipping charges. If you paid via check or money order, we’ll send you a check for the full amount less the shipping charges.

Didn’t find the answer to your question?

We want this to be the best customer service experience you've had this year! If we can answer any questions, please call us at (800) 323-9523 or email us at If you'd like to suggest improvements to our website or customer service, email us at

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