Return (RMA) Information
If at any time during your visit you have a question, don't hesitate to call (800) 323-9523 or send us an email at imaging@precisionroller.com.
- What is the standard return policy for Precision Roller products?
Precision Roller offers a 30 Day 100% Satisfaction Guarantee return policy. For detail information on our return policy please visit 30 Day Guarantee.
- What is your 30 Day 100% Satisfaction Guarantee?
Precision Roller offers a 30 Day 100% Satisfaction Guarantee return policy. For detail information on our return policy please visit 30 Day Guarantee.
- Is it mandatory to have an RMA number in order to return a product to Precision Roller?
Yes. You must obtain a Return Merchandise Authorization (RMA) number within the applicable Return Policy period. Precision Roller will not accept returns without prior authorization and an RMA number. Once issued, RMA numbers are valid for 30 days. Precision Roller must receive the returned products within this timeframe. Customer should prominently display the RMA number(s) on the shipping label of boxes containing the returned product.
- How do I acquire a Return Merchandise Authorization number (RMA#)?
Please contact Precision Roller at (800) 323-9523 Ext. 2249 to request an RMA.
- What address should I send my return to?
Please all returns with an (RMA#) to: Precision Roller
2102 W. Quail Ave. Suite 1
Phoenix, AZ 85027
- May I exchange my RMA'd item for a different product?
No. We do not exchange RMA items for different items. We will only replace an RMA'd item with an identical replacement item of the same make and model. If the return policy period for a refund has not yet expired, you can request an RMA Refund (subject to 15% restocking fee), order a new item, and we'll refund your original purchase after we receive your returned product.
- Approximately how long does it take for Precision Roller to process an RMA?
It takes 2-5 business days for us to process and re-ship or issue a refund once we receive the product.
- Is it necessary to return each individual accessory when I send in a return? What should I include with my RMA?
Yes. All original equipment, components, manuals, cables, documents and packaging must be returned with your item in order for Precision Roller to process your RMA. Precision Roller cannot process RMA returns that are incomplete; incomplete RMAs will be returned to you. In most cases, items sent in for RMA replacement will be replaced with a full item set, including accessories. Please return all accessories with your RMA.
- Does Precision Roller pay the return shipping cost for defective merchandise?
No, Precision Roller does not pay the return shipping cost for defective merchandise. We are not responsible for product defects, because we do not manufacture the products we carry. However, if you pay to send the item back to Precision Roller, we will replace the item and ship the replacement to you at no charge. Precision Roller will employ every resource it has to ensure that your item is replaced promptly, without hassle.
- I received an email indicating that the item I RMA'd is no longer available or is backordered. What happens now?
If an RMA item is found to be on backorder and we cannot obtain the item, you will be notified by email and offered a similar replacement or a refund. We try to contact every customer in this case to find an agreeable replacement item or refund amount.
- UPS has returned my order/package to Precision Roller. What happens now?
Once we receive the package, we'll credit your credit card back in full, including any shipping costs you may have paid. If you paid via check or money order, we'll send you a check for the full amount. A Return Merchandise Authorization number will then be automatically generated by our system, and an email notification will be sent to notify you of the returned merchandise.
- Approximately how long will it be before a refund/credit actually appears on my credit/debit card?
It takes us approximately two business days to process a credit back to your credit card and 2-3 business days for it to appear on your statement.
- How do refunds/credits work? How is a refund/credit applied? Does Precision Roller offer in-store credit?
The credit applied is always charged back to your credit card. We do not offer in-store credit. In the case of the initial order being paid by check or money order, we will issue a check for the refund amount. If we can do so in a timely manner, we will apply any due credit to another Precision Roller order. Because we are unaware of both your intentions and any situational details, there is nothing we can do if the credit has already been issued.
General Questions:
For all other general/misc inquiries such as: account information, ordering (including rush processing), and shipping; and/or needed assistance with a recently placed order, please direct your correspondence to our customer service or fill out our online contact form. If you prefer you may email us through your default email handler, please write to: imaging@precisionroller.com.
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