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Easy Returns

If at any time during your visit you have a question, don't hesitate to call (800) 323-9523 or send us an email at imaging@precisionroller.com.

  • How can I exchange or get a refund for a product under The Precision Guarantee?
    For a refund or exchange under The Precision Guarantee, simply:

    • Contact our Return Department: (800) 323-9523, option 4, to receive a Returned Merchandise Authorization (RMA) number.
    • Box item securely in original packaging if possible. If you have the invoice copy, please include it.
    • Write RMA number on the return label or on outside of box.
    • Ship to Precision Roller 2102 W. Quail Ave. Ste 1 Phoenix, AZ 85027.
  • When will my exchange or refund request be processed?
    We will process your return within 3 days of receiving your returned item.
  • I chose a refund rather than an exchange. How will I receive my refund?
    Your refund will be in the same form of payment used for the original purchase, for the amount you were invoiced (including the shipping costs if the item returned was defective, or if there was an error on the part of Precision Roller).

If you have any other questions, our trained staff can help by phone, chat or email. Please contact us via:

General Questions:
For other questions, including questions about your account, ordering (including rush processing), shipping or past or current orders, please call our sales department at (800) 323-9523, option 1, to speak with a friendly representative. You may also fill out our online contact form. If you prefer you may email us through your default email handler, please write to: imaging@precisionroller.com.

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