Printing with Chipless Canon MFP Toner Cartridges that Give Errors

Contents

1. Introduction
2. Allowing Use of the Cartridge
3. More Information

Introduction

Due to challenges with procuring the chips they use in some of their toner cartridges, Canon made the decision in February, 2022 to release cartridges for some of their MFP printers without chips so that printer users would not face toner shortages.

The cartridges that are affected by Canon's change include this label:

 

Cartridges without chips exhibit two changes:

• On installing, they will report as a non-Canon or malfunctioning cartridge
• During their usage, they will report a toner level of 100% until empty

Per Canon’s notice “Impact of the Semiconductor Shortage on Canon’s MFP Consumable Products”, they state that there is no issue using the toner.

Allowing Use of the Cartridge

To proceed past the error, use the steps depending on the error message. “Close”, “I Agree” or “OK” will generally allow you to enable the cartridge. Specific messages are provided below:

For this version of the message “Cannot recognize the toner cartridge”, click the “Close” button.

 

For the “Cannot recognize toner cartridge” message as shown, you can click “Close”.

 

After verifying the model of printer shown on the box matches your model, the message that includes “A toner cartridge with the wrong number is inserted” can be dismissed by clicking “I Agree”. If “Cancel” is clicked, you will need to remove and reinstall the toner cartridge to see this message again, then press “I agree”.

 

For the “A non-Canon toner cartridge” version, scroll downward, then click “I agree”. If “Cancel” is clicked, you will need to remove and reinstall the toner cartridge to see this message again, then press “I agree”.

 

On screens with the message “The remaining toner info. cannot be detected properly”, press OK. (The notice to press ok becomes visible if you scroll downward.) If “Stop” is pressed instead, remove and reinstall the toner cartridge to return to this message, then press “OK”.

 

More Information

For more details, see:

• Canon’s US publication “Impact of the Semiconductor Shortage on Canon’s MFP Consumable Products”
• Canon’s international gateway to the “Impact…” article
• Our Precision Answers article “Why does my Canon MFP printer say my new genuine toner cartridge is malfunctioning or non-Canon?”
• Our Precision Answers article “Why does my new genuine Canon toner cartridge keep showing 100% even though it’s almost empty?”