Return (RMA) Information
Easily find the right answer to your questions regarding returns & (RMA´s).
If at any time during your visit you have a question, don´t hesitate to call (800) 323-9523 or send us an email at imaging@precisionroller.com.
+ Expand FAQ´s
- What is the standard return policy for Precision Roller products?
Precision Roller offers a 30 Day 100% Satisfaction Guarantee return policy. For detail information on our return policy please visit
30 Day Guarantee.
- What is your 30 Day 100% Satisfaction Guarantee?
Precision Roller offers a 30 Day 100% Satisfaction Guarantee return policy. For detail information on our return policy please visit
30 Day Guarantee.
- Is it mandatory to have an RMA number in order to return a product to Precision Roller?
Yes. You must obtain a Return Merchandise Authorization (RMA) number within the applicable Return Policy period. Precision Roller will not accept returns without prior authorization and an RMA number. Once issued, RMA numbers are valid for 30 days. Precision Roller must receive the returned products within this timeframe. Customer should prominently display the RMA number(s) on the shipping label of boxes containing the returned product.
- How do I acquire a Return Merchandise Authorization number (RMA#)?
Please contact Precision Roller at (800) 323-9523 Ext. 2249 to request an RMA.
- What address should I send my return to?
Please all returns with an (RMA#) to:
Precision Roller
2102 W. Quail Ave. Suite 1
Phoenix, AZ 85027
- May I exchange my RMA´d item for a different product?
No. We do not exchange RMA items for different items. We will only replace an RMA´d item with an identical replacement item of the same make and model. If the return policy period for a refund has not yet expired, you can request an RMA Refund (subject to 15% restocking fee), order a new item, and we´ll refund your original purchase after we receive your returned product.
- Approximately how long does it take for Precision Roller to process an RMA?
It takes 2-5 business days for us to process and re-ship or issue a refund once we receive the product.
- Is it necessary to return each individual accessory when I send in a return? What should I include with my RMA?
Yes. All original equipment, components, manuals, cables, documents and packaging must be returned with your item in order for Precision Roller to process your RMA. Precision Roller cannot process RMA returns that are incomplete; incomplete RMAs will be returned to you. In most cases, items sent in for RMA replacement will be replaced with a full item set, including accessories. Please return all accessories with your RMA.
- Does Precision Roller pay the return shipping cost for defective merchandise?
No, Precision Roller does not pay the return shipping cost for defective merchandise. We are not responsible for product defects, because we do not manufacture the products we carry. However, if you pay to send the item back to Precision Roller, we will replace the item and ship the replacement to you at no charge. Precision Roller will employ every resource it has to ensure that your item is replaced promptly, without hassle.
- I received an email indicating that the item I RMA´d is no longer available or is backordered. What happens now?
If an RMA item is found to be on backorder and we cannot obtain the item, you will be notified by email and offered a similar replacement or a refund. We try to contact every customer in this case to find an agreeable replacement item or refund amount.
General Questions:
For all other general/misc inquiries such as: account information, ordering (including rush processing), and shipping; and/or needed assistance with a recently placed order, please direct your correspondence to our customer service or fill out our online contact form. If you prefer you may email us through your default email handler, please write to: imaging@precisionroller.com.
Did´t find the answer to your question?
At Precision Roller we do your best to provide the finest customer service and support for our customers! We are making improvements to our site daily in hopes of providing you with the best online shopping experience. Please help us improve our site by giving us your opinion, suggestion and comments. Please write us with your suggestion at Website Suggestions: webmaster@precisionroller.com.
