Credit Information
Easily find the right answer to your questions regarding credits.
If at any time during your visit you have a question, don´t hesitate to call (800) 323-9523 or send us an email at imaging@precisionroller.com.
+ Expand FAQ´s
- UPS has returned my order/package to Precision Roller. What happens now?
Once we receive the package, we´ll credit your credit card back in full, including any shipping costs you may have paid. If you paid via check or money order, we´ll send you a check for the full amount. A Return Merchandise Authorization number will then be automatically generated by our system, and an email notification will be sent to notify you of the returned merchandise.
- Approximately how long will it be before a refund/credit actually appears on my credit/debit card?
It takes us approximately two business days to process a credit back to your credit card and 2-3 business days for it to appear on your statement.
- How do refunds/credits work? How is a refund/credit applied? Does Precision Roller offer in-store credit?
The credit applied is always charged back to your credit card. We do not offer in-store credit. In the case of the initial order being paid by check or money order, we will issue a check for the refund amount. If we can do so in a timely manner, we will apply any due credit to another Precision Roller order. Because we are unaware of both your intentions and any situational details, there is nothing we can do if the credit has already been issued.
- How do I establish credit terms for my business?
Precision Roller offers Net 30 days terms to independent technicians, office machine dealers, equipment and supply exporters, government agencies, schools and qualified businesses. Please visit our
credit account application page to see if you qualify. Sorry, we currently do not offer credit terms to individuals.
If you have any questions about the application or need assistance completing it, please contact us anytime at
accounting@precisionroller.com, or see our
contact us page for additional contact information.
General Questions:
For all other general/misc inquiries such as: account information, ordering (including rush processing), and shipping; and/or needed assistance with a recently placed order, please direct your correspondence to our customer service or fill out our online contact form. If you prefer you may email us through your default email handler, please write to: imaging@precisionroller.com.
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