Contact
Follow Precision Roller on Pinterest
Memorial Day Sale 2019

HP PageWide Pro 552 Removing and Replacing HP Duplex Module

Originally written for: HP PageWide Pro 552dw
Also applies to: HP Pagewide Managed P55250dw, P57750dw, PageWide Pro 477dn MFP, 477dw MFP, 577dw MFP, 577z MFP
  • Date:

On the HP PageWide Pro 552 printer, once you have installed the duplex module, a reset will be required of the counter. Please follow the instructions below in order to properly install and reset the duplex module counter.

To order your replacement Duplex Module for this printer, use the following part: G3289 (HP CN598-67004)

Contents
  1. Introduction
  2. Instructions
Introduction

For the duplex module and other supplies, HP uses a counter to notify when the expected useful life is done.  This helps minimize duplex printing issues like jamming or skewing.

Once you have installed the HP duplex module, a reset will be required of the counter. Please follow the instructions below in order to properly install the printer’s duplex module and reset the counter.

 
Instructions

Power off your HP PageWide 552dw or similar printer.

Press the power button on the front of the printer to power off your machine.
 

Disconnect the PageWide Pro's power cord

Disconnect the power cord from the rear of the printer.
 

Open the door located on the left side of your HP PageWide 477dn/477/dw

Open the door located on the left side of your HP machine.
 

Remove the HP PageWide Managed P55250dw duplex module

Remove the duplex module and place it to the side on a sheet of paper.
 

Unpack the replacement HP PageWide Managed 47750dw duplex module

Unpack the replacement duplex module.
 

Install the duplex module by gently sliding the module into your HP PageWide 577dw-577z.

Install the duplex module but gently sliding the module into your HP machine. You should feel the module lock/click into place.
 

Close the left door of your HP PageWide Pro 552dw

Close the left door.
 

Reconnect the power cord to the HP Pagewide Pro 477

Reconnect the power cord.
 

Power on your HP PageWide 552

Press the power button to power on your machine.
 

Press the back button on the HP PageWide four times

With your new duplex module installed and your printer powered up, press the back button four times on your HP control panel display. This button is located at the bottom left of your HP control panel display.
 

Press the Support Menu item on the display of the HP PageWide Managed P55250dw

Press the Support Menu item on the display.
 

Press the down area until System Configuration appears

Press the down area until System Configuration appears, then press the OK button.
 

On the HP PageWide Managed P57750dw, Press the up arrow

Press the up arrow until Service ink container Or Duplex module appears, and then press OK.
 

Press the down arrow until Replace duplex module appears on the HP PageWide Pro menu

Press the down arrow until Replace duplex module appears on the menu, then press OK.
 

Press OK to confirm replacement of the HP PageWide Pro 477 dw duplex module

Press OK again to confirm replacement of the duplex module.
 

After confirming the HP PageWide Pro Duplex Module replacement, press the X button in the bottom left corner until the back button lights up.

After confirming replacement, press the X button in the bottom left corner until the back button lights up.
 

Press the Back button on the HP PageWide Pro 552 to return to the Home screen

Press the Back button to return to the Home screen.
 
  • Publisher: Precision Roller