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HP OfficeJet Pro X476 Removing and Replacing HP Duplex Module

Originally written for: HP OfficeJet Pro X476dn MFP
Also applies to: HP OfficeJet Pro X476dw MFP, X551dw, X576dw MFP
  • Date:

On the HP OfficeJet Pro X476, after installing the duplex module, a reset will be required of the counter. These instructions describe how to properly install and reset the duplex module counter.

To order your replacement Duplex Module for this printer, use the following part: G3289 (HP CN598-67004)

Contents
  1. Introduction
  2. Instructions
Introduction

HP uses a counter system to notify when the expected useful life of the duplex module is over.  This helps limit duplex printing issues like jamming or skewing.

Replacing the duplex module on this HP OfficeJet Pro X series printer is a simple task.  The steps below will describe the replacement of the module, and the procedure to reset the counter after replacement is complete.

 
Instructions

Power off your HP OfficeJet Pro X476dn MFP.

Press the power button on the front of the printer to power off your machine.
 

Disconnect the power cord from your HP OfficeJet Pro X476dw MFP.

Disconnect the power cord from the rear of the printer.
 

Open the rear door located on the left side of your HP OfficeJet Pro X551dw.

Open the door located on the left side of your HP machine.
 

Remove the duplex module from your HP OfficeJet Pro X576dw MFP.

Remove the duplex module and place it to the side on a sheet of paper.
 

Unpack the HP OfficeJet replacement duplex module.

Unpack the replacement duplex module from the original packaging.
 

Install the HP Office Jet Pro X476dn MFP duplex module.

Install the duplex module by gently sliding the module into your HP machine. You should feel the module lock/click into place.
 

Close the left door of your HP OfficeJet Pro X576dw MFP printer.

Close the left door.
 

Reconnect the power cord to your HP OfficeJet Pro X476dw MFP printer.

Reconnect the power cord.
 

Power on your HP OfficeJet Pro printer.

Press the power button to power on your machine.
 

Press the back button four times on your HP control panel display.

With your new duplex module installed and your printer powered up, press the back button four times on your HP control panel display. This button is located at the bottom left of your HP control panel display.
 

Press the Support Menu item on your HP OfficeJet Pro X476dn/dw MFP display.

Press the Support Menu item on the display.
 

Press the down arrow on your HP OfficeJet x476dn/dw until System Configuration appears, then press the OK button.

Press the down arrow until System Configuration appears, then press the OK button.
 

Press the up arrow until Service ink container Or Duplex module appears on your HP OfficeJet Pro X551dw/X576dw MFP display.

Press the up arrow until Service ink container Or Duplex module appears, and then press OK.
 

Press the down arrow until Replace duplex module appears on the menu of your HP OfficeJet Pro X476dn/dw MFP display.

Press the down arrow until Replace duplex module appears on the menu, then press OK.
 

Press OK again to reset and confirm replacement of the duplex module on your HP OfficeJet X476dn printer.

Press OK again to confirm replacement of the duplex module.
 

Press the X button in the bottom left corner until the back button lights up on your HP Office Jet Pro X551dw/X576dw MFP.

After confirming replacement, press the X button in the bottom left corner until the back button lights up.
 

Press the Back button on your HP OfficeJet Pro X476 to return to the Home screen.

Press the Back button to return to the Home screen.
 
  • Publisher: Precision Roller