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UPS Shipping Information

  • Why was a UPS InfoNotice left on my door?
    A UPS InfoNotice was left on your door to let you know that a package delivery or pickup was attempted. Your UPS InfoNotice contains information to help you complete the delivery or pickup.

    • If the packages were C.O.D. or Signature Required, refer to boxes checked by your UPS driver on the UPS InfoNotice.
    • If the UPS driver was able to leave your package at an alternate location, your UPS InfoNotice indicates where the package was left (for example, your garage or back porch).
    • If a package pickup was attempted and you were not available, your UPS InfoNotice indicates the next pickup date and time.
  • I was not home when a delivery was attempted, and a UPS InfoNotice was left. Will UPS make another attempt?
    Yes. UPS makes up to three delivery attempts, excluding Saturdays, Sundays, and holidays.
  • What time will UPS make its next delivery attempt?
    If this was a first or second attempt, the next delivery attempt will be made on the next business day. Your UPS driver has indicated on the UPS InfoNotice the approximate time range within which the next attempt will be made.
  • When will my UPS package arrive?
    In the U.S., your UPS package cannot be scheduled to arrive at a specific time of day. UPS Ground packages are delivered anytime between 9:00 a.m. and 7:00 p.m., Monday through Friday. Up-to-date information about the status of your package is available in the Tracking section.
  • How can I obtain additional support for my UPS delivery?
    For additional information, please call the customer service telephone number listed on your UPS InfoNotice.

General Questions
For all other general/miscellaneous inquiries such as: account information, ordering (including rush processing), shipping, or assistance with a recently-placed order, please direct your correspondence to our customer service or fill out our online contact form. If you prefer, you may email us through your default email handler at .

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